|
|

Complaints Process

We hope that you're delighted with any purchase you've made or service you've received from Oak Furnitureland and that you'll never have reason to complain. If there's something you're not happy with, we'd like you to tell the right people about it so that we can put matters right.

Complaint handling and dispute resolution process

Contact us straight away

In the first instance, our Customer Service Team is here to help and their aim is to provide the quickest possible solution for you.

Once we receive your complaint, you will be contacted within 2 working days to discuss the best way forward.

If you are making us aware of a product-related issue after it has arrived in your home, our online portal is the quickest route to getting it put right. Here, we will help you to capture essential information and photographs to show us what needs to be done.

Online - oakfurnitureland.ie/contact

Email - customerservice@oakfurnitureland.ie

Telephone - 1800 852 100 select option 2 and then option 2 again, Monday to Saturday between 9am and 6pm.

Post - Customer Services, Oak Furnitureland Head Office, Unit 10D, Viscount Way, Swindon, Wiltshire SN3 4TN, UK.

Escalating the complaint

If you're still not happy with our response, please raise this with the person handling your enquiry as they are best placed to help you understand the response that they have made.

If you wish for your complaint to receive further review, their line manager or our Customer Relations Manager can be contacted by email at customerrelations@oakfurnitureland.ie or in writing at the address above.